Privacy Policy

Effective Date: 31/01/2025

1. Introduction

Welcome to FORLABS, a division of Forward 2000 (Oxon) Ltd. We are committed to protecting and respecting your privacy in compliance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).

This Privacy Policy explains how we collect, use, disclose, and protect your personal data when you use our website www.forlabs.co.uk (the "Site") or interact with us.

By using this Site, you agree to the terms outlined in this Privacy Policy. If you do not agree, please discontinue use of the Site.

If you have any questions about this Policy or your data, please contact us at:

Email: sales@Forward2000.co.uk
Registered Address: 74 Sandford Lane Industrial Estate, Kennington, Oxon, OX1 5RP

2. What Data We Collect

We may collect and process the following types of personal data:

2.1 Data You Provide to Us

This includes data provided when you:

  • Register for an account on our Site
  • Place an order or request a quotation
  • Contact us via email, phone, or online chat
  • Subscribe to our newsletter or marketing communications
  • Participate in surveys, promotions, or competitions
  • Apply for a job with us

The information you provide may include:

  • Personal details (name, email, phone number, address)
  • Account details (username, password)
  • Payment information (billing details, credit/debit card details)
  • Delivery information (shipping address, contact preferences)
  • Communication records (emails, chat messages, support enquiries)

2.2 Data We Automatically Collect

When you visit our Site, we may automatically collect:

  • Technical data (IP address, browser type, device information)
  • Usage data (pages visited, time spent on the Site, clicks, scrolling)
  • Referrer data (how you arrived at our Site, e.g., via search engines or social media)

This data helps us improve our website functionality and customer experience.

2.3 Cookies and Tracking Technologies

We use cookies to enhance user experience, track preferences, and analyse traffic. For details on how we use cookies, please contact us for Cookie Policy.

3. How We Use Your Data

We process your personal data for the following purposes:

  • To process orders and manage customer accounts
  • To provide customer support and respond to inquiries
  • To personalise your experience on our Site
  • To improve website functionality and performance
  • To send transactional emails (order confirmations, shipping updates)
  • To send promotional communications (with your consent)
  • To detect and prevent fraud or security threats
  • To comply with legal and regulatory obligations

We will only process your data where we have a lawful basis, such as fulfilling a contract, legitimate business interests, or obtaining your consent.

4. How We Share Your Data

We do not sell or rent your personal data. However, we may share it with trusted third parties, including:

  • Payment processors (to securely process transactions)
  • Shipping providers (to fulfil and deliver orders)
  • Marketing service providers (only if you have opted in)
  • IT and hosting providers (to maintain our website and database)
  • Legal authorities (if required by law, fraud prevention, or security enforcement)

All third parties we work with must adhere to strict data protection standards.

5. Data Security & Retention

We implement appropriate security measures to protect your personal data from unauthorised access, alteration, or loss. These include:

  • SSL encryption for secure data transmission
  • Access controls to restrict who can view or process data
  • Regular security audits to identify and fix vulnerabilities

We retain your personal data only as long as necessary for the purposes stated in this Policy or as required by law.

6. International Data Transfers

We primarily store and process your data within the United Kingdom (UK) and the European Economic Area (EEA). If we transfer data outside these regions, we ensure that adequate safeguards are in place, such as UK GDPR-approved Standard Contractual Clauses (SCCs).

7. Your Data Protection Rights

Under the UK GDPR, you have the following rights:

  • Right to Access – Request a copy of the personal data we hold about you.
  • Right to Rectification – Correct inaccurate or incomplete data.
  • Right to Erasure ("Right to be Forgotten") – Request deletion of your data, subject to legal obligations.
  • Right to Restrict Processing – Request that we limit how we use your data.
  • Right to Data Portability – Obtain your data in a structured, machine-readable format.
  • Right to Object – Object to processing based on legitimate interests or direct marketing.
  • Right to Withdraw Consent – Opt out of marketing communications at any time.

To exercise any of these rights, please contact us at sales@forlabs.co.uk.

If you are unhappy with our response, you have the right to lodge a complaint with the UK Information Commissioner's Office (ICO) at www.ico.org.uk.

8. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for their privacy practices and encourage you to review their privacy policies before submitting personal data.

9. Updating Your Information

If your contact details or personal information change, you can update them via:

  • Your account dashboard (if applicable)
  • Contacting our customer service team at sales@forlabs.co.uk

Keeping your data accurate helps us serve you better.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any significant changes will be notified on this page or via email where appropriate.

Please review this page periodically to stay informed about how we protect your data.

11. Contact Us

For any questions or concerns about this Privacy Policy, contact us at:

FORLABS – A Division of Forward 2000 (Oxon) Ltd
Email: sales@forlabs.co.uk
Address: 74 Sandford Lane Industrial Estate, Kennington, Oxon, OX1 5RP

Last Updated: 31/01/2025