Frequently Asked Questions

How can I place an order with Forlabs?

The fastest way to place an order is through our Forlabs Website, where orders are processed directly by our customer service and warehouse teams.

Alternatively, you can order via:

Email: Send your purchase order to sales@forlabs.co.uk.
Telephone: Call us at 01865 955082 to place your order with our friendly team.

What are the benefits of registering for an account?

By registering for an account, you gain access to:

Your web order history
Exclusive special offers
The ability to store multiple addresses
The option to apply for a 30-day account (subject to credit approval)
A faster checkout experience
Early access to new features

What payment methods do you accept?

We accept the following payment methods online:

Credit Cards – Processed securely through opayo. We accept VISA, Mastercard, American Express, and most major purchasing cards.
PayPal – For quick and secure transactions.
Proforma Invoice – Request a proforma invoice and pay via bank transfer. Orders are processed upon receipt of payment.
Credit Terms – If your account has approved credit terms, provide a purchase order number, and we will invoice upon dispatch (as per agreed terms).

What are my payment options?

Payment terms are Net 30 days with established credit. New customers can apply for credit by submitting an approved credit application (Request Credit Account).

We accept Visa®, Mastercard®, bank transfers, and PayPal.
Credit card payments are processed at the time of shipment. You can enter your payment details securely on our website or call us at 01865 955082 (please note, we do not accept credit card details via email for security reasons).

Who owns Forlabs?

Forlabs is a division of Forward 2000 (Oxon) Ltd. Payments should be made to Forward 2000 (Oxon) Ltd.

Do you have a minimum order requirement?

Forlabs has no minimum order requirement. However, some suppliers may impose a minimum order amount, which will be communicated at the time of purchase.

Do you charge sales tax?

For UK transactions, we charge the applicable UK tax. If you are tax-exempt, we require a valid tax exemption certificate on file. Please email your certificate to sales@forlabs.co.uk.

What is your returns policy?

Please refer to our Returns Policy for full details.

What should I do if my order arrives damaged?

If you receive a damaged product, please contact our office at 01865 955082 or email sales@forlabs.co.uk immediately.

Where can I find your terms and conditions?

You can view our Terms & Conditions for complete details.

How do I set up an account?

An account number will be assigned to you when you place your first order.

What if I forget my password?

Click Login/Register at the top of our website and select "Password Retrieval?" Enter the email address linked to your account, and you’ll receive a link to reset your password. If you need assistance, contact sales@forlabs.co.uk.

How can I check my past orders?

Registered users can track past orders by simply visiting My Account on our website.

How do I change my billing address?

For security reasons, billing addresses are not updated automatically. To request a change, please contact our accounts team at 01865 955082 or email sales@forlabs.co.uk.